Our booking & Cancellation policy

Reservation, Modification and Cancellation Policy :

Reservations are only confirmed after receiving a guarantee payment or a pre-authorization on a credit card.

• Cancellation conditions vary depending on the selected rate.
• Any reservation modification is subject to availability and the applicable rate conditions.
• 100% of the total stay amount will be charged in case of no-show.

Check-in and Checkouts :

• Rooms are available from 3pm on the day of arrival.
• Rooms must be vacated by 11:00 AM on the day of departure.
• Please inform us in case of late arrival (after 8 P.M).
• For departures before 8:00 AM, check-out must be completed the evening before.
• A free luggage storage service is available.

Rate :

• Extra beds are available on request at an additional charge. Rates vary depending on the season, between €30 and €70 per night. Please contact the reception for availability and exact rates.
• Baby cots are available on request at 20€ per day.
• The buffet breakfast costs €15 per adult per day and €7.50 per child under 10 years old.per person.
• Rates are expressed including taxes and service charges
• Tourist taxes of €1.10 per adult per day are payable at the end of the stay.

Information :

• Pets are not allowed in the establishment.
• The rooms are "non-smoking".
• The hotel has 2 rooms adapted for people with reduced mobility.

Disputes :

• In case of dispute, an amicable solution will be sought as a priority.
• We thank you for your trust and remain at your disposal for any further information.

The hotel la Florentine team